Where’s my HydroJug?

Enter your order number and the email you used at checkout above. If your order has shipped, you’ll see the carrier, tracking number and the latest updates.

Most orders leave our warehouse within 1–2 business days. You’ll get a shipping confirmation email with tracking as soon as it does.

Transit time depends on your location and the service selected at checkout. Once your tracking is live, the carrier’s estimate is the most accurate one.

International availability depends on your destination and is shown at checkout. Duties and taxes may be collected by the carrier on delivery.

We start picking orders quickly, so changes are not always possible. Reach out as soon as you can and we’ll do what we can before it ships.

Carriers sometimes go quiet for a day or two in transit. If there’s been no movement for several business days, get in touch and we’ll look into it.